Return Policy

1. Introduction

At Hipsoiclearing, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund. This policy is in addition to your statutory rights as a consumer under Irish and EU law.

2. Your Statutory Rights

As a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason (the "cooling-off period"). This period begins from the day you receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email or post). You may use the model withdrawal form provided below, but it is not obligatory.

3. Return Conditions

3.1 Eligibility for Returns

To be eligible for a return, your item must be:

• Unopened and in its original, sealed packaging
• Unused and in the same condition as received
• Returned within 30 days of the original purchase date
• Accompanied by proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Products that have been opened or unsealed
• Products that have been partially consumed
• Products that show signs of tampering
• Products that have been damaged by the customer

This does not affect your statutory rights. Under EU consumer law, the right of withdrawal can be lost for sealed goods that are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.

4. How to Return a Product

To initiate a return, please follow these steps:

• Step 1: Contact us at connectuse@hipsoiclearing.world with your order number and reason for return
• Step 2: Wait for return authorization and instructions from our team
• Step 3: Pack the product securely in its original packaging
• Step 4: Ship the product to the address provided
• Step 5: Provide tracking information to our customer service team

Please do not send products back without prior authorization, as this may delay processing.

5. Return Shipping Costs

• Right of withdrawal (within 14 days): You are responsible for the cost of return shipping
• Defective or incorrect products: We will cover the cost of return shipping
• Extended returns (15-30 days): You are responsible for the cost of return shipping

We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

6. Refund Process

6.1 Refund Timeline

Once we receive and inspect your return, we will notify you of the status of your refund:

• Inspection typically takes 2-3 business days
• Approved refunds are processed within 5 business days
• Refunds may take an additional 5-10 business days to appear in your account, depending on your payment provider

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative solution.

6.3 Partial Refunds

Partial refunds may be issued in the following cases:

• Products returned more than 14 days after delivery (subject to assessment)
• Products showing signs of use or damage not caused during shipping
• Products returned without original packaging

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product, please contact us at connectuse@hipsoiclearing.world.

For a different product, we recommend returning your item for a refund and placing a new order.

8. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of receiving the product
• Provide photos of the damage or defect
• Keep all original packaging materials

We will arrange for a replacement or full refund, including any shipping costs you incurred.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or credit card statement again
• Contact your bank or credit card company, as processing times may vary
• If you have done all of this and still have not received your refund, contact us at connectuse@hipsoiclearing.world

10. Model Withdrawal Form

To: Hipsoiclearing, Clos Caoin, 1 Mount St, Clare, Claremorris, Co. Mayo, Ireland
Email: connectuse@hipsoiclearing.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number: [Your order number]
• Ordered on: [Date] / Received on: [Date]
• Name of consumer: [Your name]
• Address of consumer: [Your address]
• Signature of consumer (only if this form is notified on paper):
• Date:

11. Return Address

Please send returns to the address provided in your return authorization. Do not send returns to our registered business address without prior authorization.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase will apply to your order.